Privacy Policy

Look, we get it - nobody really enjoys reading these things. But if you're sharing info with us, you deserve to know what happens with it. We've tried to keep this straightforward and honest.

What We Collect

When you reach out to us or use our site, we might collect stuff like your name, email, phone number, and whatever details you share about your project. If you're visiting our website, we also grab some basic technical info - things like your IP address, browser type, and which pages you checked out.

We're not in the business of hoarding data. We only collect what actually helps us serve you better and keep our services running smoothly.

How We Use Your Information

Here's the deal - we use your info to:

• → Get back to you about project inquiries and consultations
• → Send you proposals, contracts, and project updates
• → Improve our website and figure out what's working (and what's not)
• → Keep you in the loop with occasional news about our work, if you've said that's cool
• → Meet legal requirements and protect our rights

We're not selling your data to random third parties. That's not how we operate.

Cookies & Tracking

Yeah, we use cookies - but not the delicious kind. These are small files that help our website remember you and work better. Some are essential for the site to function, while others help us understand how people use the site so we can make improvements.

Most browsers let you control cookies through their settings. Just know that blocking some cookies might make parts of our site less functional.

Sharing Information

We're pretty protective of your info, but there are times when we need to share it:

• → With consultants, engineers, and contractors working on your project (can't build without 'em)
• → With service providers who help run our business - think email services, hosting, that sort of thing
• → If the law requires it or to protect our legal rights

Anyone we work with is expected to keep your data secure and use it only for what's needed.

Your Rights

Under Canadian privacy laws (particularly PIPEDA), you've got some solid rights when it comes to your personal info:

• → Ask what info we have about you
• → Request corrections if something's wrong
• → Tell us to delete your data (with some exceptions)
• → Opt out of marketing communications
• → Lodge a complaint if you think we've mishandled your info

Just drop us a line at info@nethravalor.info if you want to exercise any of these rights.

Data Security

We take reasonable precautions to protect your information from unauthorized access, alteration, or destruction. Our systems use industry-standard security measures, and we regularly review our practices.

That said, no internet transmission is 100% secure. We do our best, but we can't guarantee absolute security.

How Long We Keep Your Data

We hang onto your information for as long as needed to provide our services and meet legal obligations. For active projects, that means keeping records throughout the project and for several years after (architectural records have specific retention requirements).

If you're just browsing or made an inquiry that didn't go anywhere, we don't keep that stuff forever.

Third-Party Links

Our website might link to other sites - suppliers, consultants, inspiration galleries, whatever. We're not responsible for their privacy practices, so check their policies if you're concerned.

Changes to This Policy

We might update this policy from time to time as our practices evolve or laws change. When we do, we'll update the date at the top and post the new version here. If there are major changes, we'll let active clients know directly.

Questions?

If something here doesn't make sense or you've got concerns about how we handle your information, seriously - reach out. We'd rather have a conversation than leave you wondering.